'Future' Shop Rant
So, we arrived at FMARS with $100 of printer ink (i.e. two cartridges), only to find that that both the printers are broken. Not surprising, given that printers these days are given away free with a pack of gum, and designed to last as long as the gum's minty fresh flavor.
Not to worry, there's the Internet! As long as we can get a printer to Resolute by June 1, we can get it on our next resupply flight. I found a $45 printer at the Future Shop's online store, which they were willing to ship to Res for a mere $58, and happily ordered it. Then I got the email saying that the credit card holder (i.e. me) has to call their customer service center from my billing number (i.e. my cell phone, which obviously doesn't have reception here) within three days to confirm the order.
I sent an email explaining that I'm at a remote field station, and do not have a phone. I got a friendly form saying they'd be delighted to assist me with my problem, and that I should just call their customer service center for help. I explained again, in simpler terms, and got the same response. I then sent an email that repeated "I HAVE NO PHONE. I NEED A PRINTER." five times, and got a customized (oooh) email saying sorry, but the phone is the only way to do business with the very poorly named 'Future' Shop (have any of you had to confirm an online order on the phone this millenium? I thought not).
So, we'll get the printer somewhere else. Pain in the butt. In the meantime, if any of you feel like tilting at windmills, the Future Shop's customer service number is 1-800-663-2275. Someone really should explain this Internet thing to them, for their own good.